The subscription fee is £120 per month includes access to the Nexus 360 platform, digital business card, CRM, automation, calendar tools and more.
Subscriptions are activated following a signed agreement and remain active until cancelled with written notice (see Section 5)
WhatsApp, AI attendants plus other add on tools are priced independently and are optional.
You are required to add a credit card to the system to pay for emails (£0.001 per message), telephone numbers (£1 per month per telephone number), messaging (£0.06 per message) in addition to the subscription fee. These costs are provided in your demonstration and can be obtained separately.
We offer a one-time setup service to get your Nexus 360 platform fully operational. This includes:
- Account configuration and user setup
- Integration with the Digital Business Card platform
- Branding (logos, colours, calendar styling)
- CRM setup, data import, email DNS settings, calendar and video conferencing integration
- Basic marketing automation (appointment reminders, nurture emails)
- 2–3 hours of remote training to help you get started
- Connection to social platforms and payment gateways (where applicable)
Exclusions:
This fee does not cover custom workflows, websites, landing pages, advanced integrations, or business development services. These are available separately by request.
After your demo, you will complete a Service Request Form selecting the services you need
A digital contract will be generated based on your selections
You must electronically sign the agreement before any services are delivered
A copy of your signed agreement will be emailed to you automatically for your records
Your subscription will be billed monthly unless agreed otherwise
If you selected the one-off setup (£500), this will be invoiced immediately upon contract signing
Payment is due in advance of service delivery
You may cancel your subscription by providing a minimum of 30 days’ written notice
Cancellations do not apply retrospectively. You are liable for all services provided up until the cancellation notice period has elapsed
Failure to cancel in writing may result in further charges
If a payment is missed or not received by the due date:
Access to Nexus 360 may be restricted or suspended - this may require some services being lost altogether - for example SMS number.
Service charges will continue to accrue unless you have submitted a written cancellation
We reserve the right to charge late payment fees in line with UK statutory interest (currently 8% plus the Bank of England base rate)
If payment is still not received after reminders, we reserve the right to refer the matter to a debt recovery service and to recover associated costs
Customers are not permitted to backdate cancellations to avoid paying for missed or overdue months
Nexus 360 is provided by Nexus 360 Ltd, registered in England & Wales
Your use of the system must comply with applicable laws and regulations, including GDPR and data privacy rules
We reserve the right to update these terms with 30 days’ written notice
Use of the Nexus 360 platform signifies acceptance of these terms
The customer is responsible for maintaining up-to-date contact and billing information at all times